Privacy Policy

Welcome to LCKYHOME (“we,” “us,” or “our”). Your trust is the foundation of everything we do. As you explore lckyhome.com to find pieces that bring warmth, style, and comfort to your home, we want you to feel safe—every click of the way. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make a purchase, or communicate with us.

By visiting or purchasing from lckyhome.com, you agree to the practices described below.

Personal Information We Collect

To provide you with the best possible shopping experience, we may collect:

Contact Information: Name, billing and shipping address, email, phone number
Payment Details: Credit/debit card info, transaction data (processed securely)
Account Information: Username, password, preferences
Shopping Activity: Products viewed, added to cart, purchased, returned
Support Interactions: Messages and chats with our customer care team
Device Data: IP address, browser type, device ID, pages visited, and browsing behavior

How We Collect It

We gather your personal data through:

Direct actions: purchases, account sign-ups, contacting support
Automated tools: cookies, website analytics, tracking pixels
Trusted third parties: payment processors, shipping carriers, marketing partners
Lawful public and commercial sources

How We Use Your Information

We use your data to make your LCKYHOME experience simple, safe, and full of heart:

To process your orders and provide updates
To manage your account and preferences
To send order confirmations, delivery info, and support responses
To personalize your shopping experience and product recommendations
To send occasional offers, tips, or updates you might love
To comply with legal and tax obligations
To detect fraud and keep our store secure

Sharing Your Information

We never sell your personal information for money. However, we may share your data with:

Shopify (our ecommerce platform provider)
Secure service providers (for payments, fulfillment, email, and marketing)
Shipping partners (to deliver your orders fast and accurately)
Law enforcement or regulators (when legally required)
Business partners in the case of a merger, acquisition, or restructuring

Your Privacy Rights

Depending on your location (such as California or other U.S. states), you may have rights to:

Access or request a copy of your personal data
Correct or update inaccurate details
Request deletion of your data
Opt out of personalized ads or certain data sharing
Limit how your sensitive information is used

To exercise any of your rights, please contact us at support@lckyhome.com. We may need to verify your identity before completing your request.

We will never discriminate against you for exercising your privacy rights.

Marketing Communications

You can unsubscribe from promotional emails at any time via the link in the email footer. Even if you opt out, we’ll still send necessary account or order-related updates.

Data Retention

We retain your personal data only as long as necessary to:

Provide our services
Meet legal and financial requirements
Resolve disputes and enforce agreements

Children’s Privacy

LCKYHOME does not knowingly collect or sell personal information from children under the age of 16. If you believe we may have received data from a child, please contact us immediately for deletion.

International Data Transfers

If you’re shopping from outside the U.S., your data may be processed or stored in the United States. We use legal safeguards such as Standard Contractual Clauses to protect international transfers when required.

Third-Party Links

Our website may include links to third-party sites. We’re not responsible for their content or privacy practices. We recommend reviewing their privacy policies directly.

Security Measures

We use industry-standard security practices (SSL encryption, secure payment processing, limited access) to protect your data. However, no system is completely immune. Please avoid sending sensitive data through unencrypted channels.

Policy Updates

We may revise this Privacy Policy as our services evolve. If changes are significant, we’ll notify you via our website or email. Check this page regularly to stay informed.

Contact Us

If you have any questions or need help regarding this Privacy Policy or your personal data, please reach out:

LCKYHOME
13823 Fletchers Mill Drive
Tampa, FL 33613, USA
📧 support@lckyhome.com
🌐 https://www.lckyhome.com